Privacy Policy
Last updated: December 2024
1. Introduction
PawTracker (“we,” “our,” or “us”) is committed to protecting your privacy in accordance with the Personal Data Protection Act 2012 of Singapore (“PDPA”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our mobile application and related services.
2. Data Protection Officer
In compliance with the PDPA, we have appointed a Data Protection Officer (DPO) to oversee our data protection responsibilities and ensure compliance with applicable laws.
- Contact: Data Protection Officer
- Email: dpo@pawtracker.app
- Phone: +65 [Singapore phone number]
- Address: [Singapore business address]
3. Personal Data We Collect
3.1 Data You Provide
- Account Information: Name, email address, password
- Dog Information: Dog name, breed, age, weight, medical conditions
- Contact Information: Phone number (optional)
- Profile Information: Profile photo (optional)
3.2 Data Collected Automatically
- Location Data: GPS coordinates during walks (only when app is in use)
- Activity Data: Walk duration, distance, routes, timestamps
- Health Data: Steps, calories, heart rate (via Apple Watch/HealthKit)
- Device Information: Device type, iOS version, app version
- Usage Data: App features used, frequency of use
3.3 Sensitive Personal Data
We recognize that health-related data and location information are sensitive. We implement enhanced security measures for such data and limit its use to essential app functions only.
4. Purposes for Collection, Use, and Disclosure
4.1 Primary Purposes
We collect and use your personal data for the following purposes:
- Providing dog walking tracking services
- Managing your account and dog profiles
- Recording and displaying walk history and statistics
- Syncing data across your devices
- Providing customer support
4.2 Secondary Purposes
With your consent, we may also use your data for:
- Improving our services through analytics
- Sending service updates and notifications
- Conducting research to enhance features
- Marketing communications (with opt-in consent)
5. Consent
5.1 Obtaining Consent
We obtain your consent before collecting, using, or disclosing your personal data. You provide consent by:
- Accepting this Privacy Policy when creating an account
- Granting specific permissions (location, health data access)
- Opting in to optional features or communications
5.2 Withdrawal of Consent
You may withdraw consent at any time by:
- Adjusting app permissions in iOS Settings
- Contacting our DPO at dpo@pawtracker.app
- Deleting your account through the app
Please note that withdrawal of consent may affect our ability to provide certain services.
6. Disclosure of Personal Data
6.1 Third-Party Service Providers
We may share your data with trusted service providers who assist us in operating our app:
- Supabase: Database and authentication services (data encrypted)
- Apple: iCloud sync and HealthKit integration
- Analytics Providers: Anonymous usage statistics only
6.2 Legal Requirements
We may disclose personal data when required by Singapore law or to protect our legal rights.
6.3 No Sale of Personal Data
We do not sell, rent, or trade your personal data to any third parties.
7. Data Protection and Security
7.1 Security Measures
We implement reasonable security arrangements to protect your personal data:
- End-to-end encryption for data transmission
- Encrypted storage for sensitive data
- Access controls and authentication
- Regular security assessments
- Employee training on data protection
7.2 Data Breach Response
In the event of a data breach that may result in significant harm or affect 500 or more individuals, we will notify the Personal Data Protection Commission and affected individuals within 72 hours as required by the PDPA.
8. Data Retention
We retain personal data only as long as necessary for business or legal purposes:
- Account Data: Until account deletion
- Walk History: Indefinitely unless you delete specific records
- Location Data: Processed in real-time, stored with walk records
- Analytics Data: Anonymized after 24 months
9. Transfer of Personal Data Overseas
Your personal data may be transferred to and stored in servers located outside Singapore (primarily in the United States). We ensure that such transfers comply with the PDPA by:
- Using service providers with appropriate data protection standards
- Implementing contractual clauses for data protection
- Ensuring comparable protection as required by Singapore law
10. Your Rights Under the PDPA
10.1 Access Rights
You have the right to:
- Request access to your personal data
- Request information about how we use and disclose your data
- Request a copy of your personal data
10.2 Correction Rights
You may request correction of errors or omissions in your personal data.
10.3 Data Portability
You can export your walk data through the app's export feature.
10.4 How to Exercise Your Rights
To exercise any of these rights, contact our DPO:
- Email: dpo@pawtracker.app
- Response time: Within 30 days
- Fee: We may charge a reasonable fee for processing requests
11. Protection of Minors
Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal data from children. If we discover that we have collected data from a child under 13, we will delete it immediately.
12. Do Not Call Registry
We respect the Do Not Call Registry provisions under the PDPA. We will not send marketing messages to Singapore telephone numbers listed on the Do Not Call Registry unless we have your clear and unambiguous consent.
13. Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes through the app or via email. Your continued use of our services after changes indicates acceptance of the updated policy.
14. Contact Information
For questions about this Privacy Policy or our data practices:
- Data Protection Officer: dpo@pawtracker.app
- General Support: support@pawtracker.app
- Phone: +65 [Singapore phone number]
- Address: [Singapore business address]
15. Governing Law
This Privacy Policy is governed by the laws of Singapore. Any disputes shall be subject to the exclusive jurisdiction of the Singapore courts.